eApps Hosting will be performing maintenance on the Support Center and Ticket System (http://support.eapps.com) on Sunday morning, November 8, 2015, from 12:01 AM to 03:00 AM, Eastern Standard Time (GMT-5). This is a three (3) hour maintenance window. The Support Center and Ticket System will be unavailable during the maintenance window. Your Hosting services will not be impacted.
During this event, our technical staff will be upgrading the software for our Support Center. This is the completion of a two part maintenance event. Please read the following to make sure you understand the impact.
PURPOSE OF UPDATE
This is a minor version upgrade with several important changes, as follows.
1) Mobile friendly support website
2) Better handling of HTML emails
3) Security updates and bug fixes
IMPACT ON YOUR SERVICE
No Downtime for Hosting or Mail Services – the operation of your hosting services, including all VPS, Virtual Machine in the Cloud, Virtual Cloud Server, and Dedicated Servers, WILL NOT BE IMPACTED as a result of this maintenance.
Server Control Panels Will be Operational – ISPmanager, Plesk, cPanel, and Webmin Control Panels WILL NOT BE IMPACTED.
Support Center and Ticket System Will Not be Available – Your hosted services will remain operational, but you will not have access to the Support Center during this maintenance event.
CONTACTING EAPPS DURING MAINTENANCE EVENT
If you send an email to support@eapps.com it will be accepted by our system and a ticket will be created after the maintenance event is completed. If you need technical assistance during this maintenance window, please use one of the following methods to contact us.
Phone: US +1 (770) 448 2100 or UK +44 (0)20 8133 6940
Chat: http://www.eapps.com
Skype (VOIP only): eappshosting
STATUS
If we become aware of any service impacts we will post them at http://status.eapps.com/ along with updates on the maintenance event. You can also follow us on Twitter for any status updates – http://twitter.com/eapps_status.
SUMMARY
*******************************************
Work to be performed: During this event, our technical staff will be upgrading the software for the Support Center and Ticket System. This is a three (3) hour maintenance window starting at 12:01 AM on Sunday, November 8, 2015 EST (GMT-5). The Support Center and Ticket System will be unavailable during this maintenance event.
Risk: (Low) – We do not expect any disruptions or downtime for hosted services during this maintenance period.
*******************************************
UPDATE
*******************************************
support.eapps.com maintenance is now complete (Nov 8 – 2:35 am EST)
