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Archive for the ‘Uncategorized’ Category

eApps Paas Maintenance – July 26th

eApps PaaS Maintenance on Wednesday July 26, 2017 @ 1AM EDT (GMT/UTC -4) eApps Technicians is currently performing a maintenance on the eApps PaaS system on now starting from 1 AM Eastern Daylight Time (GMT/UTC -4). The maintenance is taking a few hrs more than initial plan. It is expected to be complete by 2 […]

Upstream routing issues with Level3 have been reported, appears to be resolved

At about 10:30AM Eastern we started getting reports that some customers could not access sites in our Richmond data center. We traced the problem to backbone provider Level3 routing issues.Level3 seems to have resolved the issue at this time.

RESOLVED – PaaS (Jelastic) control panel emergency maintenance

Update: 12:30 PM EDT All PaaS components are running fine and the maintenance has been completed. ——— Update: 11:30 AM EDT The Jelastic control panel at is back online and available to manage environments. We are still working on SSH gateway functionality and we will provide another update once this is back online. ——— […]

Response issue with PaaS (Jelastic) control panel

UPDATE: All issues have been resolved and everything is working as expected. – We are aware of slow response times with the PaaS (Jelastic) System control panel. We are investigating the issue. At this point there does not appear to be any impact on customer servers. We will update once we have more information.

Resolved – Slow response from Jelastic web interface

At around 2:40 pm we started getting some alerts from the jelastic interface. We noticed some occasional slowness on the web interface. All customer servers are working normal, this problem is only affecting the Jelastic web interface. We have involved our software vendor to check this in detail and they are working on this with […]

Completed: Maintenance for eApps Website and Ticket System

Update: Scheduled maintenance completed successfully. We started the scheduled maintenance for the Ticket System and eApps Web Site. For any support requests please call our tech support line: USA +1 (770) 448 2100 | UK +44 (0)20 8133 6940

Resolved – ATL Network issue – 15:28

At 15:04 we started having some network issues in our ATL Datacenter. We see some intermittent connectivity issues because of this. Our Engineers are working on this with highest priority. We will update here once this is completely resolved. Update – 15:28 – The issue has been resolved.

ATL Network Connectivity issue

We are aware of a network issue affecting our ATL Datacenter. Our engineers are working to resolve the problem as quickly as possible. If you have any question please contact UPDATE: Issue was resolved by our engineers at 11:50 am EST if you see any problem please contact our support

ATL05 – latency issues impacting some customers in this zone

We are presently experiencing network latency issues inside of zone ATL05 which is impacting some customer’s servers. Our senior technical staff is working on the problem with the highest priority.

RIC01 Slowness – Resolved

This morning around 10 am EDT we noticed some slowness on RIC01 zone. Our Engineers were looking into this and as part of the fix some of these nodes has to be rebooted. We are reshuffling VM’s to get each of the nodes rebooted. Update 11:22 am EDT – We have found the root cause […]

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