Our team has identified a problem with one of the hardware nodes in our Jelastic platform (PaaS) and is currently working on migrating environments to a healthy node. If you get any questions, please reach us at support@eapps.com

Our team has become aware of an upstream provider issue affecting traffic coming from Northeast of Europe to Total Uptime. Total uptime is looking for alternate routes to avoid these upstream providers. If you get any questions, please reach to support@eapps.com

eApps is currently aware of a problem affecting ATL data center and is working with the highest priority. Our team has restored connectivity to our ATL DC. If you see any further problem, please contact support@eapps.com

The issue creating tickets from our ticket system at https://support.eappes.com. Customer that have any issues creating tickets should contact use at support@eapps.com.

We are currently aware of an issue submitting tickets from our ticket system at https://support.eapps.com and the tickets area in our customer portal. Our team is working on resolving this issue. In the main time, tickets can be created by sending an email to support@eapps.com, billing@eapps.com, or sales@eapps.com. We can also be contacted via phone […]

The hardware node issue that was impacting our Jelastic Platform in our Richmond data center has been resolved. Our technicians are performing post-issue verification of all impacted services.

We are currently experiencing issues with a hardware node in our Jelastic Platform in our Richmond data center. Our engineers are actively working on the problem.

The upgrade to the Ticket System and Portal are complete. — A planned upgrade of our ticket system is taking longer than expected. The ticket system will be unavailable until the upgrade is completed. We expect completion by 9 AM. Our staff is monitoring all incoming mail queues.

A power failure occurred in the QTS ATL (Suwanee) data center which impacted several of our racks. Power has been restored to all but one rack. Cloud Zone ATL03 and some Public Cloud (PbC) services are still off line. QTS engineers are working on getting power working in the affected rack. UPDATE: As of 1:30 […]

Our team is aware of a problem impacting our ATL data center and our engineers are committed to resolving it as soon as possible. More update will be provided UPDATE: The problem has been identified as Electrical, our team is engaged working with our vendor to resolve it