Our team is aware of slowness on our Jelastic GUI and working to correct the issue. If you get any question or need help please contact our support@eapps.com

The issue in our NYM data center for PaaS services has been resolved. Customers that are having problems should contact support@eapps.com.

We are presently experiencing some service issues with our PaaS platform (Jelastic) in our NYM data center. Some environments are experiencing failed internal network connections. Our engineers are working on the problem. Services in ATL and RIC are not impacted by these issues.

Our team is currently working on a problem with our old Advanced Monitoring Service. One of our Check locations is having issues and triggering false positives. This is not impacting our customer’s services but customers may get false alerts regarding their service. If you have any questions please contact us at support@eapps.com

Our team has identified a problem with our Anti-Spam system which is causing a delay in email delivery and UI slowness. Our Engineers are engaged in working with our vendor to resolve the problem. If you have any questions please contact us at support@eapps.com. Update: Issue has been resolved by our vendor.

We have experienced some intermittent connectivity issues in our ATL data center. The issues are occurring upstream of of our operation. Our data center operator is investigating the incident.

We experienced some packet loss for traffic through an upstream backbone provider, Telia between about 11:58 AM and 1:20 PM EDT. The packet loss to/from our Richmond and ATL data center appears to be resolved. It appears that Telia has resolved the issue, but we have requested our data center provider, QTS, to contact Telia.

Update: Our maintenance has been completed. If you see any problem please contact suppor@eapps.com We have started our scheduled maintenance for both of our Data Center.

*** Packet loss issue has been resolved *** — We are experiencing packet loss in our RIC data center. Our technicians are working to resolve the issue. UPDATE – Maintenance has been scheduled for Apr 29, 1 AM EDT UPDATE – Maintenance has been scheduled for Apr 29, 1 AM EDT (short delay) UPDATE – Maintenance […]

Our RIC Data Center Provider experienced a network outage. The issue has been resolved. All related services should be operating normally. If you are still experiencing issues please email support@eapps.com.