We had to do an emergency maintenance on support.eapps.com now and will require a reboot. The system will be offline for about 20 mins. (Between 2:15 pm and 3 pm EDT)This will affect email and live chat support. Our phone system will continue working. We apologize for the inconvenience caused.
Update : 2:55 pm EDT – The maintenance is now finished successfully and all support operations are working normal.