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Archive for the ‘Uncategorized’ Category

Connectivity issues in ATL have been resolved

We have been informed by our data center provider that the issue with connectivity in our ATL data center has been resolved.

Connectivity issue in ATL status update

Our data center provider, QTS, is working on resolving the upstream traffic issue.  Another status will be forthcoming when we receive an update from QTS engineers.

Connectivity issue in ATL

We are currently experiencing a connectivity issue upstream from our gateway in our ATL data center. Our engineers are working with our upstream provider to resolve the issue.

Connectivity issue in ATL has been resolved

The connectivity issues in the ATL data center have been resolved. Our technicians are performing post issue verification of all services

Connectivity issues in ATL data center

We are currently experiencing connectivity issues in our ATL data center. Our engineers are actively working on the problem.

PaaS – Jelastic GUI slowness

Our team is aware of slowness on our Jelastic GUI and working to correct the issue. If you get any question or need help please contact our

Resolved – PaaS Service issues in NYM data center

The issue in our NYM data center for PaaS services has been resolved. Customers that are having problems should contact

PaaS Service issues in NYM data center

We are presently experiencing some service issues with our PaaS platform (Jelastic) in our NYM data center. Some environments are experiencing failed internal network connections. Our engineers are working on the problem. Services in ATL and RIC are not impacted by these issues.

False Positives from our old Advanced Monitoring Service

Our team is currently working on a problem with our old Advanced Monitoring Service. One of our Check locations is having issues and triggering false positives. This is not impacting our customer’s services but customers may get false alerts regarding their service. If you have any questions please contact us at

Delay on processing emails in Spam Experts – Resolved

Our team has identified a problem with our Anti-Spam system which is causing a delay in email delivery and UI slowness. Our Engineers are engaged in working with our vendor to resolve the problem. If you have any questions please contact us at Update: Issue has been resolved by our vendor.

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