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Archive for the ‘Uncategorized’ Category



Ticket System / Portal Upgrade – Complete


The upgrade to the Ticket System and Portal are complete. — A planned upgrade of our ticket system is taking longer than expected. The ticket system will be unavailable until the upgrade is completed. We expect completion by 9 AM. Our staff is monitoring all incoming mail queues.

ATL Data Center Outage – Power Restored


A power failure occurred in the QTS ATL (Suwanee) data center which impacted several of our racks. Power has been restored to all but one rack. Cloud Zone ATL03 and some Public Cloud (PbC) services are still off line. QTS engineers are working on getting power working in the affected rack. UPDATE: As of 1:30 […]

ATL Data Center – Outage


Our team is aware of a problem impacting our ATL data center and our engineers are committed to resolving it as soon as possible. More update will be provided UPDATE: The problem has been identified as Electrical, our team is engaged working with our vendor to resolve it

East Coast Internet Connectivity Regional Issues


We are aware of an internet problem reported on the East Coast. This appears to be a regional issue not related to our Data Center provider or eApps Network.

Jelastic Platform RIC – Network issue – Resolved


The network connectivity issue to our Jelastic Platform in our Richmond data center has been resolved. Our technicians are performing post-issue verification of all services.

Jelastic Platform RIC – Network issue


We are currently experiencing connectivity issues to our Jelastic Platform in our Richmond data center. Our engineers are actively working on the problem.

Emergency maintenance being performed now in ATL


We accelerated the emergency maintenance that was planned for 3 AM tonight due to issues occurring now in ATL. The maintenance event is underway.

Google Gmail outage is widely reported on the Internet


Google’s Gmail has been having service issues resulting in calls to eApps Support. Before calling eApps Support about mail issues please verify that this is not a Gmail issue. We are here to help you any way we can, but we can not fix issues with Google’s services.

Emergency Internal Maintenance


Starting at 8:45 AM Eastern we will be performing maintenance on our internal systems. This is a 2 hour maintenance window. The Customer Portal will be unavailable during part of this maintenance event. This maintenance event will NOT impact hosted services. If you need account or service information or need to perform a task that […]

Connectivity issues in ATL have been resolved


We have been informed by our data center provider that the issue with connectivity in our ATL data center has been resolved.


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