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Archive for the ‘Uncategorized’ Category

Issue impacting RIC01 and RIC04

Our team has identified a problem impacting our RIC01 and RIC04 Zones. We have engaged our team and provider to resolve the problem.

Packet loss issue in ATL03 for some customers

Our technicians are currently working on a packet loss issue impacting a small number of customers in ATL03. We expect this issue to be resolved soon.

Issues communicating between eApps data centers

We are currently experiencing some issues impacting communications between customer virtual servers between eApps data centers. This issue has impacted a small number of customers. Please report any issues related to inter-data center communications to

RESOLVED – Issue with Enterprise Email (Zimbra) service

The issue with Enterprise Email has been resolved. All related services should be operating normally.

Issue with Enterprise Email (Zimbra) service

We are currently experiencing service issues for some Enterprise Email customers. Our technical team is working on the issue. We expect to have the service restored soon.

Advance Monitoring – False Positive Alerts

One of the remote locations for our Advance Monitoring Service is having problems and is triggering false alerts for services. Our team is working on this matter. If you get any questions please contact us at Update: Our vendor found a problem on their network and updated their routing to use a different one, […]

NJ Jelastic – Intermittent Network from ATL

Our team is aware of a problem impacting network connectivity to our Jelastic in NJ from our ATL location   UPDATE: The problem has been escalated to our DC vendor, which is having a major issue impacting their general connectivity. We are working with them to get this problem corrected ASAP UPDATE 2: The issue […]

Enterprise Backup Emergency Maintenance

Our Backup vendor is performing an emergency maintenance that is impacting our Enterprise Backup Service. ETA for maintenance is to be completed by 3:00 PM EST.

Issue Impacting RIC01 [Resolved]

Our team has identified a problem impacting our RIC01 Zone. We have engaged our team and provider to resolve the problem. Update: Our team has resolved the problem. If you need some more information, please contact our

Maintenance event Dec 6 on ATL Cloud zone: Completed

The maintenance on the Cloud Platform software for ATL05 has been completed.

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