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Archive for the ‘Uncategorized’ Category

Issue impacting VMware customers – update 4:28 EDT

4:28 EDT – We apologize for the delay. Our technicians are working on the problem and expect to have a resolution soon. Our technicians are working on a power issue that is impacting our VMware customers. We hope to have this issue resolved soon.

Name Server issues have been resolved

At 10:40 AM Eastern time we experienced issues with our name servers:,, and The issue has been resolved.

Paas – Jelastic dashboard down

Update: 12:40 pm EDT – The problem has been resolved and the dashboard is working normal. We are aware of the problem with the jelastic dashboard not available at this time. All customer apps and environments are working normally. Our engineers have identified the problem and is working hard to fix it. At this time […]

Resolved – Network Issue with Richmond Data Center

The network issue impacting the Richmond Data Center has been resolved. Please contact Technical Support if you continue to experience problems. We understand how critical your service is and apologize for this interruption.

Network Issue with Richmond Data Center

We are aware of a network issue in Richmond and are working to resolve the issue as quickly as possible.

Resolved – Intermittent connectivity issues at NYM data center

The general connectivity issue to NYM data center has been resolved.

Intermittent connectivity issues at NYM data center

We are presently experiencing intermittent connectivity issues at the NYM data center. The issue is with the data center network. We are in contact with Packet, the data center owner/operator, about this issue and are awaiting resolution from Packet.

Enterprise Mail (Zimbra) Issue (Resolved)

We are aware of an issue affecting our Enterprise Mail Service powered by Zimbra Our Engineers are currently working on it as a high priority UPDATE 13:48 Our engineers have restored the service, if you see any further problem or require more details, please contact our support department by mailing or by phone at […]

QTS, eApps Data Center provider, confirms preparations for Hurricane Florence

Our Data Center Provider, QTS, has informed us that all preparations for their East coast data centers has been completed and that their Emergency Response Team is monitoring the storm. These preparations include the Richmond and Suwannee data centers, where eApps has operations.

Site access issues for StackPath Subscribers

Update 9:03 EDT USA: Fix has been implemented. Access should be back to normal. – – – – – – Update 9:02 EDT USA: StackPath reports issue identified and fix is being implemented. – – – – – – We are aware of an issue with the StackPath Web Application Firewall (WAF) that is preventing […]

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