Thank you for your patience. The eApps Support system is back up and fully operational.
eApps Hosting

Please accept our apologies for this inconvenience. Our support system will be down for about 20-30 minutes. Please contact us via phone or skype in the meantime. We expect to have the support system back on line soon.
eApps Hosting

Our online ticket submission and online chat capabilities are temporarily disabled for maintenance. Our support department is fully operational, as always. Please interact with our support, billing and sales departments by email, phone, and Skype. We expect to have the online systems back online later this evening.
Thank you for your patience.
eApps Hosting

Copy of Maintenance Announcement from Feb 4 and Feb 9
eApps Network Maintenance Delayed 2 hours – Saturday, February 13, 2:00AM, Eastern Standard Time (GMT-5)
February 9, 2010
Dear Valued Customer:
The previously scheduled maintenance is being delayed for 2 hours. We have a customer on our service whose systems are required for the Opening Ceremony of the [...]

We are investigating a hardware problem at the datacenter that is affecting a small number of our customers, as well as our main support portal – support.eapps.com. We will update this post with the progress on this issue.
If during this time you would like to contact us, please do so by phone:
USA +1 (770) 448 [...]

We had a hardware failure on an internal network device. Failover to the secondary did not occur as designed. We routed around the failed device to restore connectivity. We are investigating the problem with the failover and will update with how we are going to prevent this from happening in the future.

We are experiencing connectivity problems to several servers, we are investigating and will update as soon as we know more

At approximately 14:57 on 12-30-2009 we received alerts from multiple monitors that there were connectivity problems to our network. We immediately verified routing and operations within the eApps controlled network. After checking that all eApps controlled operations were functioning normally we escalated problem to our upstream network provider. The IP block [...]

Our upstream provider has resolved the connectivity issue. We do not have a root cause at this time, but our upstream provider dropped the 216.154.208-215.0/20 block of eApps IPs from routing. The routing has now been restored.

Some of our customers are experiencing connectivity problems. All servers are operational, but connectivity problems exist from some locations. Our network engineers are investigating this issue as the top priority.