The Cloud service Customer Portal and the store are now on-line. Thank you for your patience. —- Our cloud vendor mistakenly started our portal maintenance, which was scheduled for Thursday, May 17. The maintenance is underway now. This maintenance WILL NOT impact the operation of your Virtual Machine in the Cloud service. It only impacts [...]

Rebooting completed, all VMs restored except that a localized problem on one Hypervisor is impacting a small number of VMs. SAN storage issue is resolved but some Physical servers (Hypervisors) must be rebooted to re-establish connectivity to the storage system. The reboots are well underway and should be completed soon. Zimbra Enterprise EMail service was [...]

At approximately 5:40 PM the VPS server hs097 had a severe RAID array crash. Our technicians were unable to recover the RAID system. We are presently restoring from backup. Update at 8:11AM: We encountered a problem using the rapid bare metal restore process. The consequence is that we must resort using an inefficient restore process. [...]

This is notification that eApps Hosting will be upgrading our support (ticket/chat) system affecting your ability to submit support tickets on Sunday, April 15, 2012 at 12:01 AM, Eastern Daylight Time (GMT-4). This is a 6 hour maintenance window. Your hosting service will not be impacted during this maintenance. Technical Support will be available by [...]

Service to hw170 has been restored. Root cause was hardware problem. All virtual private servers are either up or will be shortly. eApps Hosting

Hardware node hw170 for Advanced plans crashed. Technicians are working on the problem.

On Saturday, February 18, 2012 starting at 11:00 PM EST (GMT -5) we will be performing an upgrade to our phone system. This is a 3 hour maintenance window. If you need support, customer service, or sales assistance during the maintenance period, please email us or come on chat via our web site. We apologize [...]

Our provider has restored inbound phone service. We apologize for any inconvenience. eApps Hosting

Our circuit provider is unable to route calls to our phone system at this time. If you need support, customer service, or sales assistance please email us or come on chat via our web site. We can call out but can not receive calls during the duration of this incident. We apologize for the inconvenience. [...]

The SAN work on ATL03 is complete, all VMs are currently started or in the process of starting up at this time.